Refund policy

Returns & Exchanges Policy

We want you to be completely satisfied with your purchase from Yote House LLC. If for any reason you are not satisfied, we are happy to offer returns or exchanges within 30 days of the purchase date, subject to the terms and conditions outlined below.

  1. Eligibility for Returns & Exchanges

    • Items must be returned within 30 days from the original purchase date.

    • Products must be in new, unused, and original condition, with all tags, packaging, and accessories included.

    • Proof of purchase (order confirmation or receipt) is required.

  2. Non-Returnable Items

    • Certain items may be non-returnable or non-exchangeable for hygiene or safety reasons (e.g., perishable goods, personalized items, or intimate apparel).

    • Any final sale or clearance items may not be eligible for return or exchange.

    • If you are unsure whether your item is eligible for return or exchange, please contact our Customer Service team prior to purchasing.

  3. Initiating a Return or Exchange

    • To begin the process, please contact hello@greenlightpodcast.shop.

    • Provide us with your order number, reason for return or exchange, and any relevant photos if the product is damaged or defective.

    • We will respond with return authorization instructions, including a return shipping label if applicable.

  4. Shipping Costs

    • Customers are responsible for the cost of return shipping, unless the item arrived damaged or we sent the wrong item.

    • If you are exchanging an item due to a defect or shipping error, we will cover the cost of return shipping.

  5. Processing Time & Refunds

    • Once we receive your returned item, we will inspect it to ensure it meets our return conditions.

    • If approved, refunds will be processed within 5-10 business days.

    • Refunds will be issued to the original payment method. Depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.

  6. Exchanges

    • If you would like to exchange an item for a different size, color, or variant, please send us the preferred product and size you would like to exchange for.

    • We will ship the replacement item to you once the original product is received and inspected.

    • If the new item has a price difference, we will charge or credit you accordingly.

  7. Damaged or Defective Products

    • If your product arrives damaged or defective, please contact us within 48 hours of receiving your order so that we can help resolve the issue promptly.

    • We may require photos or additional details to process a replacement or refund.

  8. Contact Us

    • If you have any questions or concerns about this Returns & Exchanges Policy, please contact our Customer Service team at:

      • Email: hello@greenlightpodcast.shop

By placing an order with Yote House LLC, you agree to the terms of this Returns & Exchanges Policy. We reserve the right to make changes to this policy at any time, so please review it frequently for any updates.